Initial contact checklist
Collect the account, identify the document provided and gather what is missing before the consultation.
Fictional excerpt to demonstrate the information’s source.
Organize contracts, legal arguments, policies and authorized materials in a knowledge base that supports conversations and work preparation.
Organize knowledge by source, subject and jurisdiction. The team finds the material in the context of each request.
Contracts, guidance and templates become part of the authorized knowledge base.
The same subject may involve different materials depending on the country and case context.
The conversation connects with the firm’s guidance and the documents already in the case.
Illustrative scenario with fictional documents.
The question brings up excerpts from authorized materials. The team can open the source and understand the context used to prepare the response.
The client has already sent the contract. What do we need to prepare for the consultation?
The contract is already in the history. Collect the initial account, check what is missing and send the preparation to the person responsible.
Collect the account, identify the document provided and gather what is missing before the consultation.
Fictional excerpt to demonstrate the information’s source.
When the request requires a case assessment, send the context to the lawyer responsible.
Fictional excerpt to demonstrate the information’s source.
The person has already sent the contract and is waiting for confirmation of the next appointment.
Fictional excerpt to demonstrate the information’s source.
The team’s policies, contracts, templates and guidance.
Materials selected for the case’s subject and jurisdiction.
Authorized examples to guide work preparation.
Account, history, documents and next steps from the context.
Conceptual demonstration · fictional people, documents and cases
Tell us how your team serves clients, which systems it uses and where your routines need to improve.